FAQ

A: We specialize in meticulously crafted, heirloom-quality drinkware and homeware. Our curated collections include British Made Glassware (such as our Bar Excellence and Beer Collection), elegant barware (like Brandy Glasses and Armchair Spirits), beautiful tableware (including Athena Bowls and Aurea), and timeless decorative pieces like Caithness Paperweights. Each piece is selected for its beauty, quality, and craftsmanship.

A: Absolutely. We have carefully curated Anniversary Gifts and Birthday Gifts collections, perfect for thoughtful giving. Our pieces, such as delicate Caithness Paperweights or a Bliss glass set, are designed to be timeless gifts that celebrate special moments.

A: We take great pride in our British Made Glassware and British Made Homeware collections, including pieces from renowned makers like Caithness Glass. We focus on sourcing items that represent the pinnacle of traditional and contemporary craftsmanship.

A: No, you can check out as a guest. However, creating an account allows you to track your order history and speeds up future purchases.

A: To ensure we can lovingly prepare your order without delay, please contact us immediately at [email protected] if you need to make changes. We will do our best to accommodate your request if your order has not yet entered the packing process.

A: For a seamless and secure checkout, we accept all major payment methods: Visa, MasterCard, JCB, and PayPal.

A: Yes. We use secure, encrypted technology to process all transactions. Your personal information is treated with the utmost care and confidentiality, in line with our commitment to considered and reliable service.

A: We are delighted to offer global delivery to a worldwide community of discerning individuals. Please note, we are unable to ship to certain remote locations and parts of Asia.

A: We offer two tailored shipping methods:

1. Standard Shipping: A flat fee of $12.95 via DHL or FedEx. Your order will be delivered in 10-15 business days after a 1-2 business day processing period. Ideal for a balance of speed and value.

2. Complimentary Shipping: Free on all orders over $50 via EMS (Economy Mail Service). Delivery takes 15-25 business days after processing. Ideal for planned gifts and when you wish to make our accessible elegance even more attainable.

A: Each piece is inspected and packaged with the utmost care. Please allow 1-2 business days for us to lovingly prepare your order before dispatch.

A: Once your order is dispatched, you will receive a tracking number via email. For any specific delivery inquiries, please contact our customer care team at [email protected].

A: Your complete satisfaction is our priority. If an item does not meet your expectations, you may initiate a return within 15 days of the date you received it.

A: Items must be returned in their original, unused condition with all packaging intact to be eligible for a refund.

A: For full details on the returns process and to initiate a return, please contact our dedicated customer service team at [email protected]. We aim to make the process as straightforward as possible.