Privacy Policy

At Dartington Shop, we believe that trust is the cornerstone of every meaningful relationship. Just as we craft and curate our British-made glassware and homeware with meticulous attention to detail—from our Athena Bowls to our Bar Excellence collection—we approach the stewardship of your personal information with the same considered care and integrity. This Privacy Policy outlines how we collect, use, protect, and respect your data when you visit homewareonsale.com.

We serve a global community of discerning individuals who value timeless craftsmanship, heritage, and elegance. Our privacy practices are designed to reflect these values, ensuring your online experience is secure, transparent, and graceful.

1. Information We Collect

To provide you with a seamless and personalised experience, we collect information that you provide directly and data gathered automatically:

• Personal Details You Provide: When you make a purchase, create an account, or contact our customer care team, we collect information such as your name, billing and shipping address, email address, phone number, and payment details. This allows us to process your order for a Caithness Paperweight or a Bliss glass set, keep you informed of its journey, and provide tailored service.
• Transaction Data: Details of the products you purchase, such as items from our Anniversary Gifts or British Made Homeware collections, order value, and selected shipping method.
• Automated Technical Data: When you browse our site, we automatically collect certain information via cookies and similar technologies. This includes your IP address, browser type, device information, and how you interact with our menus and collections (e.g., ALL DRINKWARE COLLECTIONS or Aurea). This helps us improve our website’s functionality and your browsing experience.
• Communication Records: Correspondence with us via email (e.g., [email protected]).

2. How We Use Your Information

Your data is used solely to enhance your experience with Dartington Shop, with a focus on security, service, and personalisation:

• To Fulfil Your Order: Processing payments, arranging shipping (including our tailored Standard or Complimentary Shipping), and delivering your curated pieces to your doorstep.
• To Communicate with You: Sending order confirmations, shipping updates, and responding to your inquiries. With your consent, we may inform you about new collections like Armchair Spirits or Bloom.
• To Improve Our Service: Analysing website use to optimise our menu layout, product presentation, and overall user journey.
• To Ensure Security: Protecting our website and transactions from fraud, in line with our commitment to a “foundation of trust and security.”

3. Data Sharing and Disclosure

We treat your personal data as a cherished trust and do not sell it to third parties. We share information only when necessary and under strict conditions:

• Service Providers: Trusted partners who perform essential functions, such as payment gateways (e.g., for Visa, MasterCard, JCB, PayPal transactions), shipping carriers, and IT support. They are contractually bound to handle your data securely and only for the purposes we specify.
• Legal Obligations: If required by law, we may disclose information to comply with legal processes or protect the rights and safety of Dartington Shop, our customers, or others.
• Business Transfers: In the event of a merger or sale, customer information may be transferred as a business asset, with assurances of continued privacy protection.

We do not share your data with unrelated third parties for their marketing purposes.

4. Data Storage and Security

We are committed to safeguarding your information with the same precision we apply to inspecting and packaging our Athena Bowls.

• Secure Storage: Your data is stored on secure servers, protected by advanced encryption and access controls.
• Payment Security: As stated on our homepage, we never store your complete payment card details on our servers. All financial transactions are processed through certified, secure payment gateways.
• International Transfers: As we serve customers globally (excluding some remote regions), your data may be processed outside your country of residence but always in compliance with applicable data protection laws.
• Retention: We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

5. Your Rights and Choices

You have control over your personal information, reflecting our ethos of transparency and respect:

• Access and Correction: You may request access to the personal data we hold about you and ask for corrections if it is inaccurate.
• Account Preferences: If you have created an account, you can update your information and communication preferences at any time.
• Data Deletion: You may request the deletion of your personal data, subject to certain legal obligations we must fulfil.
• Marketing Opt-Out: You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in any email or contacting us directly.
• Objection and Restriction: You may object to or request restriction of certain processing activities.

To exercise any of these rights, please contact us at the details below.

6. Cookies and Tracking Technologies

Our website uses cookies—small text files placed on your device—to ensure the site functions correctly and to enhance your browsing experience. They help us remember your preferences, understand how you explore our collections (like Beer & Cider Glasses or Caithness Glass), and improve site performance.

• Essential Cookies: Required for core functions such as secure checkout and adding items to your cart.
• Analytical Cookies: Help us analyse website traffic and usage patterns anonymously.
• Preferences Cookies: Remember your settings for future visits.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy occasionally.